Privacy Policy

Last Updated: May 28, 2025

At Home Planet Gear, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website or communicate with us via text messaging.

1. Personal Information Collected from Clients

We may collect the following personal information from clients who contact us:

  • Name: Provided when you send us an inquiry via text or email.

  • Phone Number: Collected when you send a text message to our Line2 number ([Your Line2 Phone Number]).

  • Email Address: Provided if you contact us via email or include it in your inquiry.

  • Inquiry Details: Information you share related to your questions about our products, services, or replacement guarantees.

We do not collect personal information through automated means such as cookies or tracking technologies on our website.

2. Purpose for Collecting Personal Information

We collect personal information solely to:

  • Respond to your inquiries about our products, services, or replacement guarantees.

  • Facilitate communication regarding your questions or requests.

  • Process replacement guarantee requests for products purchased through our Amazon links.

  • Comply with legal and regulatory requirements, including 10DLC text messaging compliance.

We do not use your information for marketing or promotional purposes.

3. Sharing of Customer Information

We do not share your personal information with third parties, partners, or joint ventures for marketing or promotional purposes. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. Your information is used only to respond to your inquiries or fulfill replacement guarantee requests.

4. Messaging Terms and Conditions

You consent to receive informational text message responses in relation to your initial communication. Message frequency varies. Message and data rates may apply. You may opt out of receiving text SMS at any time by replying STOP or by sending an email to [support AT mediacitymarketing.com]. Reply HELP for Support.

5. Data Security

We take reasonable measures to protect your personal information from unauthorized access, loss, or misuse. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

6. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with the revised “Last Updated” date. Your continued use of our website or text messaging services constitutes acceptance of the updated policy.

7. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at [support AT mediacitymarketing.com].